Service Overview

NOVA Internet platform provides customers with a variety of high-speed, high-availability Internet access services by interconnecting to the mainstream carrier networks in China. In combination with the fast and reliable monitoring and O&M services, NOVA Internet platform enables enterprise users to access the Internet quickly, stably and efficiently, thereby ensuring smooth data transmission.

Private Line Access

NOVA Internet access solution provides private line access services equipped with static IP addresses to better support servers publishing application. Through partnering with mainstream carriers in China, NOVA can provide customers with reliable and exclusive Internet access services. NOVA Internet access products mainly include the following:

NOVAnet® IA NOVAnet® BGP
NOVAnet® IA provides flexible rated rates (2 Mbit/s – 1000 Mbit/s) and a single telecom resource egress (China Telecom or China Unicom). Static IP addresses and front-end client devices can be configured based on the customer's business needs.
Product Features
NOVAnet® IA provides uplink and downlink peer-to-peer bandwidth, making the network speed more stable and faster access to a single domestic telecom operator's resources.
NOVAnet® IA can use private lines to connect the clients end, and the availability rate of the egress of NOVAnet® backbone network can reach 99.9%.
NOVAnet® IA can provide public network IP addresses, which is convenient for users to publish application services on the servers.
Service Assurance
Active Monitoring Service

NOVA takes "making IT strategy more valuable" as the core and attaches great importance to customers' network experience. It provides 24/7 active network monitoring service, and strives to maximize the quality of network services, so that customers can concentrate on the core businesses.

Service Response Commitment
Services Common Customer VIP Customer
Active Monitoring and O&M Service 24/7 24/7
Hotline Response Time <＝15min <＝10min
Fault Response Time <＝40min <＝12min
Advance Warning <＝40min <＝12min
Confirmation of Network Recovery <＝50min <＝20min